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Client Satisfaction Specialist

1 month ago

London, Greater London, United Kingdom Boldr Full time
About Boldr

Boldr is a global B-Corp that strives to deliver exceptional client experiences and provide access to dignified work in communities worldwide.

Why We Need Your Skills
  • We seek impact-driven individuals who share our passion for growth and achievement of our Purpose.
  • A critical thinker with attention to detail, you will champion our core values: be bold.
  • You are passionate about ensuring client satisfaction.
Required Skills and Qualifications
  • Bachelor's degree in any field you're passionate about.
  • Minimum 3 years of customer service experience (email, phone, or chat support).
  • Familiarity with cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Effective phone contact handling skills.
  • Gorgias CRM experience is an asset.
Key Job Responsibilities
  1. Analytical thinking and problem-solving to deliver exceptional client experiences.
  2. Critical review of details to ensure quality and accuracy.
  3. Strong communication and interpersonal skills to handle phone contacts effectively.
  4. Utilization of cloud-based applications and MS Office tools to manage tasks and data.
Remuneration

$60,000 - $80,000 per year, based on location and experience.