Global Retail Excellence Director

1 month ago

London, Greater London, United Kingdom PUIG Deutschland GmbH Full time
{"h1":{"text":"Global Retail Excellence & Education Director"}}, The Opportunity We are seeking a highly skilled Global Retail Excellence & Education Director to join our team. In this role, you will be responsible for promoting a culture of continuous learning and development by emphasizing the importance of training, employee growth, and engagement to create a 'Joy of belonging' and contribute to the career progression and success of the organization. Key Responsibilities
  • \t
  • Define learning and education strategy and framework to elevate team member experience, support development opportunities, and foster talent retention. \t
  • Lead the development of the framework, curriculum, and implementation of The Retail Academy, partnering with main stakeholders, HR, and Markets for global deployment. \t
  • Work closely with Brands and Education to develop Service Excellence proposition to deliver best consumer experiences at POS. \t
  • Partner with HR and Markets on definition and implementation of our BA Wheel and associated initiatives. \t
  • Collaborate with HR, Markets, and Brands Education to ensure best-in-class onboarding process and team member experience. \t
  • Work with external providers, Global HR, and Markets in the development and deployment of tools, educational materials, and training calendar to ensure consistency in people best practices, engagement, and sell-thru. \t
  • Implement comprehensive and dynamic training programs and solutions accessible across all learning channels to enhance employee skills and performance. \t
  • Collaborate with relevant stakeholders to identify training needs aligned with people and business objectives that impact on employee engagement and productivity. \t
  • Plan and coordinate annual Mystery Shop program, assessment, and follow-up on training requirements and actions with Brands and Markets. \t
  • Plan and coordinate annual Sell-Thru and Education seminar, workshops, aligning to team member and business needs.
Requirements
  • \t
  • Strong background in DTC retail (Luxury, Beauty, and Fashion). \t
  • Strong commercial sensibility and understanding of education impact on retail performance, KPIs, and applying measures for success. \t
  • Experience in leading and deploying strategic L&D projects and initiatives and building compelling team experiences. \t
  • Able to construct and deliver Learning and Education content and workshops. \t
  • Strong commercial mindset and acumen. \t
  • Has a strong sensibility of Retail Service Excellence and delivering outstanding consumer experience. \t
  • Fluent in English and Spanish and French highly desirable due to the global markets worked across.
About Us We are an international company with a range of learning and development opportunities. We offer a competitive compensation and benefits package and a welcoming work culture. Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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