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Senior Operations Manager

2 months ago

Manchester, United Kingdom CleanEvent Services Ltd Full time
{"title": "Senior Operations Manager", "content": "Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at CleanEvent Services Ltd. As a key member of our senior management team, you will be responsible for managing the venue management teams and employees working across the campus.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain excellent relationships with clients while optimizing profitability.
  • Market Knowledge: Develop and maintain a thorough knowledge and understanding of the market sector the organization and venue operates in.
  • Service Delivery: Ensure the quality service delivery of contracted cleaning services to our clients.

People Management:

  • Recruitment and Talent Management: Ensure all employees are recruited in line with CleanEvents policies and oversee Talent Management on the campus.
  • Training and Development: Direct, train, mentor, and motivate management teams in providing contracted cleaning and waste management services.

Business Development:

  • Business Opportunities: Work with the Business development team to generate business opportunities and develop relationships within the sector.

Operational Management:

  • Contract Management: Accountable for the service delivery of each contract within the campus.
  • Financial Management: Manage contracts through the retention period and ensure financial delivery in line with budgets.

Reporting:

  • Monthly Reporting: Provide a monthly report to the Operations Director for the campus, providing clear and accurate information on operational delivery, client relationship, and financial performance.

Requirements:

  • Strong people management and motivational skills.
  • Intermediate computer and IT skills.
  • Current full UK Driving Licence.

Qualifications:

  • HND or Degree in a technical or business management subject would be an advantage.
", "lang_code": "en-US"}