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Customer Service Representative

2 months ago

Northampton, United Kingdom Impact Recruitment Services Full time
{"Key Responsibilities": "Customer Service Coordinator

Key responsibilities for this role include:

Processing of customer orders nationwide.
Dealing with customer queries via telephone and email, including those regarding deliveries, pricing, invoices, backorders, and product availability.
Daily and ad-hoc administration tasks, including matching invoices to PODs, posting to customers, and requesting/tracking prescriptions.

"}, {"Requirements": "Requirements

A minimum of 2 years customer service experience is desirable but not essential.
A confident communicator with an excellent telephone manner.
Efficient administration skills and good attention to detail.
Ability to use own initiative with a can-do attitude.
Ability to work in a high-pressured, fast-paced environment.
IT literate, including Excel and Word.
Experience with Salesforce would be advantageous but not essential.

"}, {"About the Role": "About the Role

This is a temporary to permanent position, working Monday to Friday, 8am-4pm or 10am-6pm, rotating weekly.
The successful candidate will be based in Northampton and will be responsible for providing excellent customer service to our clients.

"}, {"What We Offer": "What We Offer

A competitive salary of £26,000 per annum, plus excellent benefits.
The opportunity to work for a reputable company, Impact Recruitment Services, and contribute to the success of our team.

"}