Customer Service Representative

4 weeks ago


Northampton, United Kingdom My 1st Years Full time
About You

We are seeking a highly skilled and passionate Customer Service Representative to join our team at My 1st Years. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and support to our customers.

Main Duties and Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding our products and services
  • Collaborate with other departments to ensure seamless customer experience
  • Escalate complex issues to senior team members or management as needed
  • Document customer interactions and feedback to aid in continuous improvement
Skills and Knowledge
  • Excellent communication and interpersonal skills
  • Ability to work calmly under pressure and manage multiple tasks simultaneously
  • Strong problem-solving and analytical skills
  • IT literacy and proficiency in using customer service software
  • Previous experience in a customer-facing role is preferred
What We Offer

We offer a competitive hourly rate of £12.65, a dynamic and supportive work environment, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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