Florist - The Savoy Hotel

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Title: Florist

Department: Savoy Flowers

Inspired and Supported by: Creative Floral Design Manager

Salary: 25750

Your purpose will be:

To exceed guest expectations daily in the Flower Shop, ensuring flowers and displays meet hotel standards.

You will be accountable for:

  • To maintain the flower shop's 5-star luxury standards.
  • To provide professional service for all guest flower requests.
  • To take ownership of guest requests to completion.
  • To prepare flowers daily for the flower shop.
  • To prioritize guest order requests and deliver to guest rooms.
  • To prepare flower bouquets and ensure display stands meet standards daily.
  • To assist with guest orders as a direct contact, providing polite and helpful service.
  • To ensure guests are charged through the POS system.
  • To maintain the flower shop's highest standard, ensuring quality is maintained at all times.
  • To be passionate, creative, and encourage upsell and revenue opportunities.
  • To maintain stock levels, organization, and monitoring.
  • To assist the Savoy Flowers Team with ad-hoc duties, especially at peak times.
  • To work in a clean and tidy manner, clearing away unnecessary items.
  • To keep floors clean and dry to avoid slips or falls.
  • To control flower waste as much as possible.
  • To maintain plants and clean retail areas in the shop.
  • To maintain amicable and cooperative working relations with other departments.
  • To comply with Food Hygiene and Safety legislation, using safe working practices.
  • To act in accordance with fire, health, and safety regulations and follow procedures when necessary.
  • To carry out additional tasks as instructed by the leadership team.
  • To adhere to all Savoy policies and procedures.
  • To be an active colleague in the Savoy team's mission to Turn Moments into Memories for guests.

Qualifications:

Requirements for this role:

  • 13 years of experience in Luxury London Retail within the Hospitality Industry.
  • Confident florist with all elements of Floristry, including wedding wiring techniques.
  • Outstanding communication skills, both written and verbal.
  • A confident and dynamic speaker, able to communicate and interact effectively with all levels of an organization.
  • Enthusiastic and positive personality, with the ability to build trusting relationships with others.
  • Proven organizational skills, working well independently and meeting deadlines with quality results.
  • Applicable job-related skills, as per Accountable Duties.
  • Hours of operation: 7 days a week, including weekends and bank holidays, with a 40-hour week rota.

Please note that we value flexibility and multiskilling, and you may be asked to perform different tasks to meet the needs of our guests and colleagues.

Remote Work: No

Employment Type: Full-time

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