Global Logistics Coordinator

4 days ago


Manchester, United Kingdom C.H. Robinson Worldwide Full time

Salary: £25,000 - £35,000 per year

About the Role

C.H. Robinson Worldwide is seeking a skilled Global Logistics Coordinator to join our Manchester team and play a key role in supporting our logistics operations.

In this role, you will be responsible for maintaining contact with clients, building strong relationships, and ensuring quality and efficiency in tasks such as creating orders, scheduling appointments, tracking shipments, and invoicing.

  • Track and monitor shipments, keeping clients informed about any issues or delays
  • Maintain accurate load data in systems, ensuring compliance with company and customer standards
  • Coordinate customs documentation and resolve related issues promptly
  • Communicate with customers and carriers to address requests and ensure satisfaction
  • Schedule appointments and oversee shipment progress through tracking and tracing
  • Monitor task boards and email accounts to respond to inquiries efficiently
  • Document events using SOP knowledge and escalate issues when necessary
  • Support overall logistics operations while prioritizing quality and client relationships
Requirements

We are looking for a highly organized and detail-oriented individual with previous customer service experience or experience in the logistics field.

  • High school diploma
  • Previous customer service experience or experience in the logistics field
  • Knowledge about customs
  • Effective communication, prioritization, and time management abilities
  • Demonstrated communication, prioritization, and time management skills
  • Ability to act quickly and adapt in a dynamic environment
  • Strong problem-solving skills
  • Open to learning and developing new skills
  • Basic proficiency in Excel and Outlook


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