CRM and Application Expert

7 days ago


London, Greater London, United Kingdom Michael Page (UK) Full time

Job Title: CRM and Application Support Specialist

About Our Company

We partner with Michael Page (UK) to find talented professionals like you.

Job Summary

Our client, an investment management firm based in central London, seeks an experienced CRM and Application Support Specialist. You will handle IT application support, including maintenance, administration, and second/third line support, collaborating closely with the Service Centre to resolve incidents and service requests efficiently.

Key Responsibilities:

  • Monitor application availability, performance, and throughput.
  • Deliver ad-hoc training to end-users.

Requirements:

  • Comply with IT processes, procedures, and policies.
  • Apply software release management techniques.
  • Showcase experience in a similar role within the financial services industry.
  • Hold ITIL v3 Foundation certification or demonstrate familiarity with an ITIL-aligned environment.
  • Possess experience with an IT Service Management tool such as ServiceNow, JIRA, or Ivanti.

This role offers a hybrid working arrangement, with 3 days spent in our London office and 2 days working remotely. We provide a competitive annual salary of £45,000 - £55,000, along with a pension, bonus, and additional benefits.



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