Microsoft CRM Consultant Expert

5 days ago


London, Greater London, United Kingdom Shape IT Recruitment Full time
Job Overview:
We are seeking a highly skilled Microsoft CRM Consultant Expert to join our team at Shape IT Recruitment. As a D365 CE expert, you will be responsible for providing support to clients, helping them to get the most out of their Dynamics 365 CE investment. Your role will involve working closely with clients and internal teams to resolve technical issues, configure and optimize D365 CE solutions, and maintain knowledge bases and support documentation.

### Job Responsibilities:
• Provide support to clients on D365 CE functionalities
• Troubleshoot technical issues and escalate when necessary
• Collaborate with developers, consultants, and end users to ensure smooth integration and customizations
• Develop and maintain knowledge bases and support documentation
• Analyze support tickets and identify areas for improvement
• Communicate effectively with clients and internal teams to deliver excellent customer service

### Requirements:
• 2+ years of experience in supporting D365 CE/CRM applications
• Strong understanding of D365 CE functionalities and configuration
• Excellent communication and problem-solving skills
• Ability to work independently in a remote setting while remaining a team player
• Knowledge of Power Platform (PowerApps, Power Automate) is a plus

Salary: $90,000 - $120,000 per annum.

About Shape IT Recruitment: At Shape IT Recruitment, we pride ourselves on finding talented individuals who share our passion for delivering exceptional customer service.

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