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Emergency Response Specialist

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

About the Role

Careline Support Ltd is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to emergency situations, and working collaboratively with our team to ensure a safe and secure lifestyle for our clients.

Key Responsibilities

  • Respond to incoming calls and provide emergency assistance and reassurance to clients
  • Log each call in our CRM system to ensure accurate information is recorded
  • Provide a friendly, responsive, and attentive approach on every call
  • Work collaboratively with our team to ensure a safe and secure lifestyle for our clients

About You

To be successful in this role, you will need to have excellent communication skills, be calm under pressure, and be able to work well in a team environment. You will also need to be familiar with customer databases and be able to learn new IT systems quickly.

What We Offer

  • Annual holiday of 22 days per annum
  • Supportive and friendly team
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary