Lead CRM Strategist

6 days ago

London, Greater London, United Kingdom Funding Circle Full time

Position Overview

We are looking for a skilled professional to join our organization as a Lead CRM Strategist. This role is centered around enhancing customer interactions and automating marketing efforts throughout the customer journey, with a strong emphasis on email outreach.

About Us

Our goal is to transform the landscape of small business financing by utilizing data and innovative technology to deliver outstanding customer experiences. With more than ten years of expertise, we have crafted a platform that is redefining the SME lending sector. Our solution provides swift decisions and access to reasonably priced funding, enabling small enterprises to flourish.

  • We significantly influence businesses, communities, and the broader economy.
  • We value customer insights; feel free to explore our Trustpilot feedback.
  • We are continuously adapting to meet the diverse challenges in SME finance.

Key Responsibilities

  • Oversee CRM initiatives and communications to facilitate various phases of our product offerings.
  • Work closely with stakeholders to establish audience segmentation and outreach strategies for marketing campaigns.
  • Evaluate outcomes, suggest enhancements, and drive improvements in customer communication.
  • Manage CRM processes for designated products.
  • Identify and mitigate potential risks or challenges proactively.

Qualifications

  • Proven growth mindset and adept problem-solving abilities.
  • Experience in email outreach and CRM initiatives.
  • Familiarity with data requirements for CRM campaigns.
  • Capability to craft engaging and pertinent customer communications.
  • Genuine interest in small business financing.

What We Offer

Become a part of our team and take advantage of our Circler proposition, which emphasizes Health, Wealth, Development, and Lifestyle. We provide a full-time hybrid work model, extensive health and wealth benefits, opportunities for professional growth, and lifestyle perks. Our enhanced parental leave policies demonstrate our dedication to diversity, equity, and inclusion.

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