Leisure Yacht Warranty Coordinator

3 weeks ago


Southampton, Southampton, United Kingdom WeRecruit Marine Full time

A Warranty Administrator is required to join our Client's Motor Yacht Aftercare team in Southampton. As a Leisure Yacht Warranty Coordinator, you will process all warranty requirements efficiently and professionally, ensuring high customer satisfaction.

Main Responsibilities:
  1. To validate the cost of warranty claims by checking hours and expenses;
  2. To ensure all claims are thoroughly investigated, including site audits and breakdown of costs;
  3. To manage work-sheets for each sub-contractor boat, maintaining accuracy and up-to-dateness;
  4. To chase claims as necessary, whether weekly or daily, based on urgency;
  5. To keep sub-dealers informed of the status of their warranty claims;
  6. To arrange shipping of parts to sub-dealers, including relevant customs documentation;
  7. To follow up on AXA claims until resolved or rejected;
  8. To handle dissatisfied customers professionally, escalating issues to the Warranty Manager when needed;
  9. To collaborate with the Service Administrator, supporting them in tasks such as travel arrangements during their absence;

The estimated annual salary for this role is approximately £30,000 - £38,000, taking into account experience.

Key Qualifications:
  1. Previous experience in a similar role within the Marine Industry or Leisure Yachting sector would be advantageous;
  2. Proficiency in MS Office (Excel) and familiarity with DMS/CRM systems;


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