IT Helpdesk Specialist

17 hours ago

NewtonleWillows, St. Helens, United Kingdom Kingdom Full time
Job Title: IT Helpdesk Technician

We are seeking a skilled IT Helpdesk Technician to join our team at Kingdom Services Group.

Job Summary

The successful candidate will be responsible for managing IT Help Desk tickets, configuring security and compliance settings, deploying devices, and providing technical advice to colleagues.

Key Responsibilities
  • Manage IT Help Desk tickets through to completion, ensuring adherence to SLA's.
  • Configure security and compliance settings across the Microsoft stack.
  • Set up and deploy laptops, workstations, and mobile devices.
  • Manage device updates and firmware using RMM and Intune.
  • Provide advice on the best use of technology to colleagues at all levels.
  • Monitor core technology, infrastructure, and applications.
  • Maintain technical documentation and asset register.
  • Liaise with 3rd party suppliers.
  • Communicate effectively and professionally at all levels with a 'can do' attitude.
Requirements
  • Experience of helpdesk in a similar role.
  • Experience in working with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
  • Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
  • A driving license holder.
  • A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
  • Having a bachelor's degree in a related subject such as computer science or information technology can put you at a great advantage.
What We Offer
  • Competitive holiday allowance - 22 days + public bank holidays.
  • Workplace pension: 5% Employee & 3% Employer or opt Out Option.
  • Free on-site parking.
  • Access to advanced / early pay scheme.
  • Company Sick Pay.
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
  • Open access to Kingdom Academy for best in class learning and personal development.
  • Weekly recognition and reward scheme.
  • Refer a friend monetary scheme (terms and conditions apply).

We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.

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