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Pension Administrator

2 months ago

East Grinstead, West Sussex, United Kingdom Empowered Pensions Full time
About the Role

This is an exciting opportunity to join Empowered Pensions as a Pensions Administrator, where you will play a key role in the administration of Small Self-Administered pension schemes. As a member of our team, you will be responsible for managing and processing all aspects of the pension, including dealing directly with clients and advisers.

Key Responsibilities:

  • Receiving instructions and ensuring that any task activity is accurately completed.
  • Building and maintaining good relationships with clients and advisers.
  • Informing clients and financial intermediaries of specific matters or issues affecting their schemes, especially actual or potential problems.
  • Ensuring that client deadlines, all internally agreed key performance indicators, service standards, and regulatory reporting requirements are met.
  • Proactively identifying risk within the department and escalating concerns to the Team Leader.
  • Administering your own group of clients and assisting other administrators when there is planned/unplanned absence.
  • Completing banking on a daily basis.
  • Ensuring emails are answered in a timely manner.
  • Opening up and processing new investments for clients.
  • Ensuring bank mandates are completed accurately before executing.
  • Paying invoices.
  • Administering all investments for clients.
  • Completing all scheme End of Year accounts prior to the end of the current year.

Requirements:

  • Strong administrative skills and the ability to identify and process data.
  • Customer-focused and have the drive to continually improve your knowledge and skillset.
  • The ability to work under pressure and meet deadlines.
  • Competent in MS Word and MS Excel.

Preferred Qualifications:

  • Good working knowledge of pension products.
  • Customer service experience.
  • Accountancy experience.

This is a full-time, permanent position with a competitive salary of £20,000.00-£25,000.00 per year. The company offers a company pension, free parking, and on-site parking. The ideal candidate will have a GCSE or equivalent and 1 year of customer service and administrative experience. The ability to commute to our office in England, RH19 2LQ, is required.