Resolution Analyst

2 weeks ago


Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time

About This Role: As a Customer Support Specialist at Sign In Solutions, you will be responsible for delivering top-notch customer support and resolving technical issues efficiently. Your expertise will enable us to empower our customers and drive business growth.

Key Performance Indicators:

  • First-call resolution rates above 80%
  • Customer satisfaction ratings exceeding 90%
  • Effective management of system issues and outages, resulting in minimal downtime

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven track record in a technical support or customer service role
  • Fluency in a second language (an asset)
  • Knowledge of our solution and its applications

Salary Range: $75,000 - $100,000 per annum, depending on experience and location

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