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Customer Service Representative

1 month ago

Loughborough, Leicestershire, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's, you'll be the face of our restaurant, responsible for delivering exceptional customer experiences. Your role will involve interacting with customers, ensuring their needs are met, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues promptly
  • Ensure high standards of cleanliness and organization in the dining area and toilets
  • Organize special events and activities to engage with customers
  • Work collaboratively with the team to maintain a positive and welcoming atmosphere
  • Communicate effectively with customers, using active listening and clear verbal communication

What We Offer

  • A competitive rate of pay
  • A free meal while working
  • Annual pay-related performance reviews
  • An employee discounts card with discounts at hundreds of retailers
  • Private healthcare with AXA PPP after 3 years' service
  • Flexible scheduling opportunities for training, development, and promotion
  • 28 days' holiday (pro rata for part-time)
  • Guaranteed Minimum Hours Contracts available

Requirements

  • Friendly, welcoming, and courteous behavior
  • Effective communication skills, including attentive listening and face-to-face verbal communication
  • Ability to maintain high energy levels while working efficiently and productively