Customer Support Excellence Lead for Industrial Pump Business
1 day ago
At IDEX Corporation, we offer an exciting opportunity to lead our customer support team and drive excellence in service delivery. As a seasoned professional with at least 10 years of experience in leading customer support teams in an industrial product business, you will be responsible for coordinating and reporting on sales support activities globally.
With a focus on delivering exceptional customer experiences, you will develop and implement customer-centric KPIs to measure team performance and satisfaction. Your expertise in leveraging data and digital tools will enable you to drive improvements and ensure seamless communication across all channels.
Key Responsibilities:
- Leverage your leadership skills to motivate and develop a high-performing customer support team.
- Develop and regularly review customer-centric KPIs to measure team performance and customer satisfaction.
- Track sales and order data and maintain our CRM process to ensure accurate quotations and sales materials are provided to customers.
- Drive customer initiatives that reduce first-level queries by leveraging digital tools and capabilities.
Requirements:
- At least 10 years of experience leading customer support teams in an industrial product business.
- Demonstrated ability to lead change and leverage data and digital tools to drive improvements.
- Outstanding communications skills both written and verbal.
- Understanding of good customer service practice across all channels.
We Offer:
- An estimated annual salary of $120,000 - $150,000 based on your qualifications and experience.
- A dynamic and supportive work environment with opportunities for growth and development.
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