Electronics Specialist

2 weeks ago


Eastbourne, East Sussex, United Kingdom Home Of Industrial Ideas Full time
Senior Technical Support Role

As a key member of the Home Of Industrial Ideas team, you'll be working with cutting-edge technologies to drive sustainable innovations across various industries.


  1. Provide technical support to Product Companies, Service Technology Centres, Customer Centres, and Divisions for products designed by the Eastbourne Product Company.
  2. Support the Eastbourne Product Company in developing products through the NPI process.
  3. Contribute to the development of new products.

Main Responsibilities
  1. Investigate issues with internal production, inter-site return, and field returned products, creating 8D reports as needed.
  2. Analyse trends and ensure effective failure mode resolution through data mining and analysis.
  3. Manage and address NCR team workloads efficiently.
  4. Present findings to key accounts teams and customers.
  5. Manage workload, support engineers with process, and assist lead engineers and managers with strategic decision-making.
  6. Propose and implement Copy Exact changes to prevent customer non-conformities and interruptions to E-Part manufacturing.
  7. Ensure smooth handover of information and highlight H&S issues to the escalations team.
  8. Carry out and report on evaluation and compliance testing to EN Standards for new and existing products.
  9. Resolve product application enquiries and issues for Customer, Sales, and Service Teams.

Diversity and Inclusion

At Home Of Industrial Ideas, we celebrate diverse perspectives to drive innovation. Our inclusive culture fosters a sense of purpose and belonging among our team members.



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