Experienced Aftersales Department Manager Wanted

1 week ago


Poole, United Kingdom Pembrook Resourcing Full time
Job Title: Experienced Aftersales Department Manager

Pembrook Resourcing, a leading recruitment agency, is currently seeking an experienced aftersales department manager to join our client's team.

About the Role:
  • This is a fantastic opportunity for a seasoned professional to take on a leadership role and drive business growth in the aftersales department.

The ideal candidate will have extensive experience in managing service and aftersales departments within main dealership groups in the UK. They will be responsible for overseeing work-in-progress (WIP), warranty, and debtors, as well as ensuring that aftersales franchise standards and manufacturer relationships are maintained.

Key Responsibilities:
  1. Managing a large team of professionals and providing guidance and support to ensure they meet their targets.
  2. Maintaining strong relationships with customers, dealerships, and manufacturers to improve CSI results.
  3. Overseeing the parts support process and ensuring that it runs smoothly and efficiently.
  4. Monitoring and controlling sales activity by reviewing performance with individuals and agreeing on actions required to improve sales.
  5. Solving problems and identifying solutions for core issues, taking responsibility for decisions and actions.
Requirements:
  • A minimum of 5 years' experience in managing a service or aftersales department within a main dealership group in the UK.
  • Demonstrated ability to drive business growth and improve CSI results.
  • Strong technical background and knowledge of departmental KPIs.
  • Excellent communication and interpersonal skills.

We offer a competitive salary of around £60,000 per annum, depending on experience, plus benefits. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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