Aftersales Advisor

3 months ago


Poole, United Kingdom Jago Consultants Full time

The Driving Spirit Based in the South and South-West of England, Our client is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. Due to continued success, we are currently on the lookout for an Aftersales Advisor to join our dealership in Poole.

**Your day**
As an Aftersales Advisor you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.

**Your day will include**:
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
Arranging where appropriate loan car/delivery or collection for customer.
Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
Collating and submitting warranty claims as per the manufacture’s requirements. Working as a full member of the dealership team to provide excellent customer service.

**Have you got what it takes?**
PC, Microsoft, and web literate.
Able to plan, organise self and meet agreed work deadlines.
Attention to detail and maintains good, accurate quality of work.
Able to react positively to organisational and market changes.
Delivers a result and makes things happen.
Delivers excellent customer service.

**What is in it for you?**
Competitive salary, uncapped commission scheme,
Full training and support to help you immerse yourself in the role and values
30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service at 5, 10, 15, 20 years anniversary. (Pro rata for part-time employees).
Birthday day off
Discounted MOTs, service, and parts
Recommend a Friend’ and ‘Introducing a Customer’ scheme
Life Assurance benefit
Contributory pension scheme.
BEN - Employee Assistance Programme.
Excellent development opportunities to learn and grow within the company
Role dependant - tool box insurance

**Hours of work**:
Monday to Friday 08:00 - 18:00 (with 1 hour for lunch) Saturdays 08:00 - 12:30 (1 in 3 rota)

**Salary**
**£25,000 (uncapped OTE)**

**Contact**
Gary at Jago Consultants

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Company car
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Poole, Dorset: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Advisor: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


  • Aftersales Advisor

    3 months ago


    Poole, United Kingdom Pembrook Resourcing Full time

    **Aftersales Advisor** Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership! **Aftersales Advisor - The Role** - To take bookings, ensuring efficient workshop loading whilst attending to Customers’...

  • Aftersales Advisor

    3 months ago


    Poole, United Kingdom Pembrook Resourcing Full time

    **Aftersales Advisor** Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership! **Aftersales Advisor - The Role** - To take bookings, ensuring efficient workshop loading whilst attending to Customers’...

  • Aftersales Advisor

    3 months ago


    Poole, United Kingdom Pace Recruitment Services Ltd Full time

    Aftersales Advisor £25,000 (uncapped OTE) Poole, Dorset Our client is a well-established family run car dealership and are currently looking to recruit an Aftersales Advisor to join their fantastic team based at their Poole site in Dorset! As a Aftersales Advisor your duties will be: - Understand and qualify the customer service/repair requirements -...


  • Poole, United Kingdom Breeze Motor Group Full time

    We currently have an exciting opportunity for an **Apprentice Aftersales Advisor** in **Poole**.** You will join us on a full time, permanent basis and in return, you will receive a **competitive salary meeting NMW/Apprenticeship rates,** plus benefits**. **About the Apprentice Aftersales Advisor role**: This is a great opportunity for you to kick-start...

  • Aftersales Advisor

    3 months ago


    Poole, United Kingdom Magna Mazda Poole Full time

    **AFTERSALES ADVISOR /ADMINISTRATOR** **MAGNA MAZDA POOLE** Our busy Mazda dealership in Poole is recruiting for an Aftersales Advisor/ Administrator**.** **Responsibilities will include**: - Contacting customers, a day prior to their booking to confirm arrival, discuss expectations and requirements. (Pre calls) - Generate job cards from bookings to make...

  • Aftersales Advisor

    3 months ago


    Poole, United Kingdom Horizon Magna Motor Group Full time

    Our busy dealership **Poole Subaru **is currently recruiting for an **Aftersales Advisor.** Working hours will be - Monday - Friday 08:00 - 17:30 or 08:30 - 18:00 ( 1 hour lunch) - Must be able to work 1 in 3 Saturdays 08:30 -12:30 **Previous experience working within the same role and motor trade experience is required for this position.** It’s...


  • Poole, United Kingdom Magna Mazda Poole Full time

    **AFTERSALES ADVISOR** **MAGNA MAZDA POOLE** Horizon Magna Motor Group has 12 dealerships across Dorset, Hampshire, Somerset and Wiltshire we are a privately business having started in Poole in 1971. We Represent Honda, Mazda, Nissan & Subaru. Our busy Mazda dealership in Poole is recruiting for an Aftersales Advisor**.** **Responsibilities will...

  • Aftersales Manager

    2 days ago


    Poole, Poole, United Kingdom Poole Subaru Full time

    Aftersales Manager OpportunityJob Summary:We are seeking an experienced Aftersales Manager to lead our Service and Parts department at Poole Subaru. As a key member of our team, you will be responsible for managing a team of technicians and advisors, ensuring the efficient and profitable operation of our department.Key Responsibilities:Department Leadership:...

  • Aftersales Advisor

    4 weeks ago


    Poole, United Kingdom Platinum Recruitment Consultancy Full time

    As an After sales Advisor, In Poole Dorset you will be providing exceptional customer service by efficiently managing vehicle bookings, repairs, and customer communication from initial contact through to vehicle collection. Key Responsibilities: Schedule vehicle appointments and repairs in a timely manner. Provide clear and accurate cost estimates for...

  • Aftersales Advisor

    3 weeks ago


    Poole, United Kingdom Platinum Recruitment Consultancy Full time

    As an After sales Advisor, In Poole Dorset you will be providing exceptional customer service by efficiently managing vehicle bookings, repairs, and customer communication from initial contact through to vehicle collection.Key Responsibilities:Schedule vehicle appointments and repairs in a timely manner.Provide clear and accurate cost estimates for...

  • Aftersales Advisor

    7 days ago


    Poole, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

    As an After sales Advisor, In Poole Dorset you will be providing exceptional customer service by efficiently managing vehicle bookings, repairs, and customer communication from initial contact through to vehicle collection. Key Responsibilities: Schedule vehicle appointments and repairs in a timely manner.Provide clear and accurate cost estimates for...

  • Aftersales Advisor

    4 weeks ago


    Poole, United Kingdom Platinum Recruitment Consultancy Full time

    As an After sales Advisor, In Poole Dorset you will be providing exceptional customer service by efficiently managing vehicle bookings, repairs, and customer communication from initial contact through to vehicle collection.Key Responsibilities:Schedule vehicle appointments and repairs in a timely manner.Provide clear and accurate cost estimates for...

  • Van Service Advisor

    3 months ago


    Poole, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Service Advisor

    3 months ago


    Poole, United Kingdom Square Peg Recruitment Full time

    An opportunity has arisen at a busy volume franchised car dealership for an AFTERSALES ADVISOR in the POOLE area. £35,000 OTE UNCAPPED PLUS A VERY HIGH BASIC, GREAT BENEFITS Previous experience in this role is essential and you will require good confident communication skills both face to face and on the telephone. You will have exceptional organisational...

  • Sales Advisor

    3 months ago


    Poole, United Kingdom Hendy Group Full time

    New Car Sales Advisor Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our (New/Used Car) Sales team at Vauxhall** in Poole.** **The Rewards**: As well as a competitive...


  • Poole, United Kingdom Breeze Motor Group Full time

    We currently have an exciting opportunity for an **Apprentice Warranty Administrator** in **Poole**.** You will join us on a full-time, permanent basis and in return, you will receive a **competitive salary meeting NMW/Apprenticeship rates,** plus benefits**. **About the Apprentice Aftersales Advisor role**: This is a great opportunity for you to kick-start...


  • Poole, United Kingdom Aspire Jobs Full time

    Location: PooleSalary: to £50k OTEBenefits: 30 days hols (inc bank hols), pension, health cash plan, mental health support, wellbeing dog, simply rewards, car benefit scheme, life assurance, paid annual flu jabs, discounts on services and products, local hospitality and leisure discounts, cycle to work scheme, refer a friend, career development, social...


  • Poole, United Kingdom Aspire Jobs Full time

    Location: Poole Salary: to £50k OTE Benefits: 30 days hols (inc bank hols), pension, health cash plan, mental health support, wellbeing dog, simply rewards, car benefit scheme, life assurance, paid annual flu jabs, discounts on services and products, local hospitality and leisure discounts, cycle to work scheme, refer a friend, career development, social...


  • Poole, United Kingdom Hendy Group Full time

    We have an exciting opportunity for an experienced Aftersales / Service Team Leader to join our management team overseeing the service operations at our **new Hendy Vauxhall Poole site.** **The Opportunity**: You will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right first-time’...


  • Poole, Poole, United Kingdom Aspire Jobs Full time

    Job SummaryAspire Jobs is delighted to be working exclusively with a luxury brand with locations across Dorset and Somerset to find a skilled Contact Centre Manager to join their central support team based at their Head Office.About the RoleWe are seeking a highly organized and experienced Contact Centre Manager to lead a small customer service team of 4....