Aftersales Advisor

5 months ago


Poole, United Kingdom Magna Mazda Poole Full time

**AFTERSALES ADVISOR /ADMINISTRATOR**

**MAGNA MAZDA POOLE**

Our busy Mazda dealership in Poole is recruiting for an Aftersales Advisor/ Administrator**.**

**Responsibilities will include**:

- Contacting customers, a day prior to their booking to confirm arrival, discuss expectations and requirements. (Pre calls)
- Generate job cards from bookings to make sure that the paperwork is present and correct ready for the customers arrival.
- Taking ownership of warranty enquiries, processing claims in line with manufacturer requirements, keeping customers up to date and informed, ensuring once complete, claims are processed and invoiced in a timely manner.
- Organise parts and special tools to ensure repairs can be completed on time for the customer and in line with manufacturer guidelines.
- Update customer and vehicle history files.
- Use internal systems to contact potential leads for required work and annual maintenance that is due and book in accordingly.
- Advising and updating customers, keeping them fully informed of the progress of their vehicle through the workshop along with accurate quotations for additional work and timescales.

**Salary and Benefits**
- 30 days paid holiday per annum (inclusive of bank holidays).
- Auto enrolment workplace pension scheme.
- Fully supported ongoing training, to allow career progression.

Hours: Monday - Friday 08.00 -18.00 (an hour off for lunch)

Saturday 08.00 - 12:30 on a rota basis (1 in 4)

Horizon Magna Motor Group has 12 dealerships across Dorset, Hampshire, Somerset and Wiltshire we are a privately business having started in Poole in 1971. We Represent Honda, Mazda, Nissan & Subaru.
- **MAGNA MAZDA POOLE - part of the HORIZON MAGNA MOTOR GROUP**_

**Job Types**: Permanent, Full-time

**Salary**: From £24,500.00 per year

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Poole, BH13 7LP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Vehicle Aftersales: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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