Service Experience Expert

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time £21,840 - £23,000

Company Information: Diligenta is a dynamic and innovative company that offers a unique work environment. Our team is passionate about delivering exceptional customer service and strives to provide a supportive and inclusive workplace culture.

About the Role: As a Customer Service Advisor, you will be responsible for handling inbound calls, responding to customer inquiries, and resolving issues in a professional and timely manner. You will also have the opportunity to work with our team to develop and implement new processes and procedures to improve customer satisfaction.

Responsibilities:

  • Handle inbound calls and respond to customer inquiries
  • Resolve customer issues in a professional and timely manner
  • Develop and implement new processes and procedures to improve customer satisfaction
  • Work collaboratively with the team to achieve goals and objectives

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office
  • Passion for delivering exceptional customer service

Benefits Package:

  • Competitive salary range: £25,000 - £35,000 per annum
  • Opportunities for career growth and development
  • Comprehensive training and development programs
  • Flexible working hours and remote work options

Location: This role is based in [location], but we offer flexible working arrangements, including remote work options. Our company is committed to providing a supportive and inclusive workplace culture.



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