Customer Service Representative

4 weeks ago


Wakefield, Wakefield, United Kingdom Sunbelt Rentals Careers Full time

About the Role

Sunbelt Rentals Careers is seeking a skilled Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our regional customers.

Key Responsibilities

  • Manage customer inquiries and issues via phone, email, and website requests
  • Provide product knowledge and expertise to maximize upselling opportunities
  • Deliver best-in-class service through effective management of inbound and outbound calls
  • Manage the customer journey from enquiry to post-hire feedback
  • Administer hire contracts and ensure timely and accurate completion

About You

We are looking for a highly organized and communicative individual with a proven track record in customer service or administration. You will be comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.

What We Offer

As a valued member of our team, you will enjoy a competitive salary, generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.

About Sunbelt Rentals Careers

We are a highly successful FTSE100 company and the UK's largest equipment rental provider. We offer a dynamic and supportive work environment where you will have the opportunity to develop your skills and career.



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