Resident Liaison Officer

4 weeks ago


Kent, United Kingdom United Living Group Full time

About the Role

As a key member of our team, you will play a vital role in ensuring the success of our projects by providing exceptional customer service and support to our residents.

Key Responsibilities

  • Act as a visible point of contact for customers, engaging through regular updates and communication.
  • Ensure residents are aware of works processes and communicate updates / changes accordingly.
  • Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
  • Manage expectations between residents, the client and our operations teams.

Requirements

We are looking for a naturally excellent communicator who can work collaboratively with a range of stakeholders. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth

About United Living Group

United Living Group is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.

Our Values

We are committed to being the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.



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