Café Attendant Professional

3 weeks ago


Paddington, Greater London, United Kingdom Royal Lancaster London Full time

About the Role: As a Food & Beverage Attendant at the Royal Lancaster London, you will have the opportunity to work in a fast-paced environment, delivering exceptional service to our guests. Your main duties will include welcoming guests, escorting them to tables, and exceeding their expectations.

Main Responsibilities:

  • Welcome guests as they enter the outlets with a smile and clear greeting.
  • Escort guests to the table, present menu, show buffet, describe specials, and beverage list.
  • Ensure every guest receives exceptional service of food & beverage according to company policy, SOPs, and AA and LQA standards.
  • Assist in opening and procedures in the outlets.
  • Clear and re-set tables, take orders, serve food and drinks, polish equipment, and maintain the buffet following departmental standards.

Requirements:

  • 40 hours per week on a shift rota.

What We Offer:

  • Salary - £24,271.10 + service charge.
  • Pension scheme with company contributions.
  • 50% discount in all our restaurants and Spas across our properties.
  • Team member and Friends & Family rates across our properties.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.


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