Learning and Development Facilitator
3 weeks ago
Job Title: Learning and Development Facilitator
As a Learning and Development Facilitator at the Financial Ombudsman Service, you will play a crucial role in delivering impactful learning experiences across the organisation.
You will work closely with experienced caseworkers, subject matter experts, and other L&D professionals to create an engaging and supportive learning environment.
Key Responsibilities:
- Facilitate diverse training sessions, including in-person workshops, virtual sessions, and blended learning experiences, ensuring that all participants are engaged and can actively participate.
- Tailor training delivery to accommodate various learning styles and needs, utilising a mix of lectures, group activities, discussions, and practical exercises.
- Collaborate with subject matter experts and experienced caseworkers to develop comprehensive training modules that cover technical product knowledge, regulatory frameworks, and soft skills such as communication and conflict resolution.
- Regularly review and update training materials to ensure they reflect current best practices, legal requirements, and the latest industry developments.
- Collect and analyse feedback from training participants, mentors, and other stakeholders to identify areas for enhancement in training delivery and content.
- Coordinate with other L&D professionals to align training initiatives with broader organisational goals and strategies.
- Ensure that all training content and delivery methods are inclusive, accessible, and respectful of diverse cultural backgrounds, experiences, and perspectives.
Requirements:
- Proven experience in presentation and facilitation
- Competency in using various training tools and technologies, including virtual learning platforms
- A proactive and innovative approach to problem-solving and continuous improvement
- Experience working within Learning and Development
Benefits:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer-provided benefits, including private medical insurance, virtual GP, critical illness cover, and life assurance cover
- Choice of voluntary benefits, including technology scheme, cycle to work scheme, and will-writing service
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24/7 (London office only)
- Extensive well-being resources, including on-site therapists (London office only)
Why Financial Ombudsman Service?
We value diversity and welcome applications from underrepresented groups across all communities. We are proud to be a Disability Confident Leader and are committed to creating an inclusive workplace.
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