Regional Operations Director

1 day ago

London, Greater London, United Kingdom Entain Full time
About the Role

We are seeking an experienced Regional Operations Director to lead and drive the performance of a team of Area Managers, while supporting the wider Region to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Leadership and Management: Provide in-the-moment feedback to colleagues, creating a high-support, high-challenge culture. Lead, coach, engage, and motivate Area Managers and shop colleagues.
  • Operational Excellence: Be responsible for the rigorous delivery of the Company plan and tackle issues specific to your Region in the most effective way.
  • Performance Monitoring: Regularly monitor KPIs and data to ensure continuous improvement of performance.
  • Cost Management: Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • CAPEX Management: Understand and implement what is required to deliver the ROI from all CAPEX spend.
  • People Management: Create a high-performing team across all of your Region by ensuring people management activities such as recruitment, on-boarding, training & development, and performance management.
  • Compliance: Ensure all activity within the Region complies with the requirements of the Gambling Commission, the Company's licence, and Health & Safety, to minimize risk and protect our customers, colleagues, and the reputation of the business.
Requirements
  • Experience: Are you an experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement?
  • Implementer: Are you a strong implementer who can take appropriate action from a set of agreed plans, data, processes?
  • Communication: Are you an authentic, clear communicator with the ability to deliver simple, impactful communications and, importantly, not afraid to face into tough conversations and own the message?
  • Relationship Building: Do you have the ability to build relationships with key stakeholders across the wider business?
What We Offer
  • Competitive Salary: A competitive salary is just the beginning.
  • Benefits: Depending on your role and location, you can expect to receive benefits like a regular bonus, company car or car allowance, 25 days annual leave plus bank holidays, 2 days off for personal or professional development, pension contribution matched up to 6%, healthcare support, a stake in our success through our ShareSave scheme, great development opportunities, wellbeing support, and so much more.

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