Customer Experience Associate

3 days ago


Orpington, Greater London, United Kingdom Love Recruitment Full time

Customer Experience Associate - Gym Reception

Job Summary:

We are seeking a Customer Experience Associate to provide exceptional service to members, prospective members, and visitors to our health club.

The successful candidate will be responsible for managing day-to-day operations, including greeting members and users, checking in members, verifying membership details, and registering prospective members.

Key Responsibilities:
  • Grow a pipeline of new prospects and drive new membership sales
  • Create an excellent first impression by providing a warm welcome and tidy appearance at all times
  • Provide exceptional customer service experience to all members and guests
  • Greet members and users as they come through reception
  • Check in members and verify membership details
  • Register prospective members and guide them to the correct person
Requirements:
  • Passionate about customer service
  • Friendly and approachable
  • Cooperative, positive, and optimistic
  • Good team working skills
  • Proactive with tasks and ready to roll up sleeves
  • Excellent customer service skills
  • Highly organised and able to prioritise
  • Ability to work with a diverse range of people

Estimated Salary: £23,000 - £28,000 per annum



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