Customer Experience Associate
3 days ago
Customer Experience Associate - Gym Reception
Job Summary:We are seeking a Customer Experience Associate to provide exceptional service to members, prospective members, and visitors to our health club.
The successful candidate will be responsible for managing day-to-day operations, including greeting members and users, checking in members, verifying membership details, and registering prospective members.
Key Responsibilities:- Grow a pipeline of new prospects and drive new membership sales
- Create an excellent first impression by providing a warm welcome and tidy appearance at all times
- Provide exceptional customer service experience to all members and guests
- Greet members and users as they come through reception
- Check in members and verify membership details
- Register prospective members and guide them to the correct person
- Passionate about customer service
- Friendly and approachable
- Cooperative, positive, and optimistic
- Good team working skills
- Proactive with tasks and ready to roll up sleeves
- Excellent customer service skills
- Highly organised and able to prioritise
- Ability to work with a diverse range of people
Estimated Salary: £23,000 - £28,000 per annum
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