Head of Courier Growth and Development

4 weeks ago


London, Greater London, United Kingdom RELAY Technologies Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as the Head of Courier Growth. This is a critical role that will play a key part in shaping the future of our logistics network.

Key Responsibilities
  • Develop and implement strategies to drive courier growth and retention, leveraging data and analytics to inform decision-making.
  • Lead a team of customer service agents, setting up processes and protocols to deliver exceptional customer service.
  • Collaborate with cross-functional teams to identify and address operational inefficiencies, improving overall performance and reducing costs.
  • Design and implement A/B testing and experimentation programs to optimize courier acquisition and retention.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and improvement.
Requirements
  • Proven experience in a fast-growing delivery company, managing a fleet of riders or similar.
  • Strong analytical and problem-solving skills, with the ability to extract actionable insights from data.
  • Excellent communication and leadership skills, with the ability to motivate and guide a team.
  • Proficiency in data analysis and visualization tools, with experience in using data to inform business decisions.
  • Ability to work in a dynamic environment, with a growth mindset and a passion for innovation.
What We Offer

At Relay Technologies, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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