Head of Courier Growth

4 weeks ago


London, Greater London, United Kingdom RELAY Technologies Full time
Join Relay Technologies as a Key Player in Sustainable E-commerce

In the not-so-distant future, e-commerce will be the norm, with goods materializing on our doorsteps. However, this growth trajectory risks harming the environment, alienating communities, and straining small businesses. At Relay Technologies, we're rethinking the logistics network from the ground up to ensure environmental, social, and economic sustainability.

We're not just fixing the last broken aspect of e-commerce for consumers – we're revolutionizing delivery. With Relay, you'll be able to reschedule your delivery at any time when buying from a merchant powered by us.

Key Responsibilities:
  • Analyse quantitative and qualitative data to inform strategies and decision-making processes, ensuring optimal courier growth.
  • Develop and lead a team of customer service agents, setting up processes and protocols for exceptional customer service.
  • Transform raw data into actionable strategies to drive informed decision-making at senior levels.
  • Drive significant business growth in dynamic environments.

We're looking for a growth mindset, with a passion for working on A/B testing, CRM, and messaging. If you're eager to excel in a fast-paced environment and drive business growth, we want to hear from you.



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