Technical Support Clerk

3 weeks ago

Taunton, Somerset, United Kingdom Babcock International Group Full time

Job Title: Technical Support Clerk

Location: Hybrid Working Arrangement

Compensation: Competitive + Benefits

Role Type: Full time / Permanent

Role ID: SF

At Babcock International Group, we're working to create a safe and secure world, together, and if you join us, you can play your part as a Technical Support Clerk.

The role

As a Technical Support Clerk, you'll have a role that's out of the ordinary. This is a brilliant opportunity to work as part of the MEH Alliance on the prestigious Hinkley Point C Nuclear project. The alliance work across the project to integrate and coordinate the delivery of all main MEH, cabling and associated support services. This innovative approach will help different contractors work as a single entity to deliver the complex installation of cabling and pipework in the power station's rooms.

Day to day, you will support the Technical Author and wider team, amongst liaising with various stakeholders to develop and ensure the provision of user-friendly documentation that meets contractual requirements and standards.

Key Responsibilities:

  • Research, outline, write, and edit new and existing content, working closely with various teams to understand project requirements
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Independently gather information from subject matter experts to develop, organise, and write procedure manuals, technical specifications, and process documentation
  • Assist with the creation of Construction Work Packs in the Switch system
  • Creation of RFI's/NCR's/FCR's

Essential Experience:

  • Demonstrable industry experience as an effective technical writer within a major infrastructure project-based environment
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Excellent written and verbal communication skills, with a keen eye for detail
  • Experience of working with engineering to improve the user experience (design and user interface), to help refine content and to create visuals and diagrams for technical support content
  • Extensive experience of using Microsoft Office suite of programmes

Qualifications:

  • HNC/HND in relevant technical field.
  • IOSH Managing Safely preferred
  • CCNSG or HSE MaPs Safety Passport

We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve BPSS security clearance for this role.

Our Benefits:

  • Generous holiday allowance
  • Contributory Pension scheme, with life assurance
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive ten days special paid leave
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Cavendish Nuclear:

As a leader within the UK nuclear industry, Cavendish Nuclear, part of Babcock International Group, is a leading provider of nuclear services and solutions. We're committed to delivering safe, efficient, and effective solutions to our customers, and we're looking for talented individuals to join our team.

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