IT Support Manager

1 day ago


Bristol, Bristol, United Kingdom TLT LLP Full time
About the Role

We are seeking a highly skilled IT Support Manager to join our team at TLT LLP in Bristol. This is an exciting opportunity for a motivated individual to lead and manage a small team of Tech Experts, providing exceptional customer service and support to our employees.

Job Description

The successful candidate will be responsible for managing a small portion of the IT Service Desk Team, providing first and second line support services within core service hours, plus out-of-hours emergency first and second line support. They will also deliver support, maintenance, and troubleshooting of all applications, IT services, and end-user compute and back-end infrastructure.

  • Provide line management for a small number of Tech Experts to ensure that all IT-related issues are dealt with efficiently and expediently.
  • Act as mentor and coach, ensuring that the skill and knowledge of each team member are maintained and extended.
  • Provide support duties for the business, including call handling, incident management, and problem management.
Your Skills and Experience

To be successful in this role, you will need:

  • A minimum of four years' experience working within a professional and busy IT Service desk.
  • Excellent customer service and communication skills.
  • Ability to remain calm under pressure.
  • Attention to detail.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to prioritise and use initiative.
Benefits

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience. You will also receive access to an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. In addition, we have a progressive fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm.


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