Head of Customer Support

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

Job Title: Head of Customer Support

About the Role:

We are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for the management of Customer Support and Collections & Recoveries.

Key Responsibilities:

  • Develop and maintain a customer-centric culture to ensure that all customers' needs are met.
  • Develop and maintain a working knowledge of policies, procedures, and systems across Customer Services, Collections & Recoveries.
  • Monitor and manage daily work activity across Customer Services, and Collections & Recoveries ensuring SLAs are met.
  • Represent Customer Services, Collections & Recoveries during internal meetings, forums, and committees.

Requirements:

  • Retail Banking experience (ideally mortgages) – First Line of Defence managerial experience in Customer Service / Complaints / Collections / Financial Crime.
  • Ability to multi-task and work in a fast-paced environment.
  • Strong communication (written and oral) and organisational skills.

What We Offer:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private Medical Insurance
  • Dental Cover
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Equal Opportunities Employer: Gatehouse Bank plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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