Head of Customer Support
3 weeks ago
Job Title: Head of Customer Support
About the Role:
We are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for the management of Customer Support and Collections & Recoveries.
Key Responsibilities:
- Develop and maintain a customer-centric culture to ensure that all customers' needs are met.
- Develop and maintain a working knowledge of policies, procedures, and systems across Customer Services, Collections & Recoveries.
- Monitor and manage daily work activity across Customer Services, and Collections & Recoveries ensuring SLAs are met.
- Represent Customer Services, Collections & Recoveries during internal meetings, forums, and committees.
Requirements:
- Retail Banking experience (ideally mortgages) – First Line of Defence managerial experience in Customer Service / Complaints / Collections / Financial Crime.
- Ability to multi-task and work in a fast-paced environment.
- Strong communication (written and oral) and organisational skills.
What We Offer:
- 25 days holiday entitlement increasing with service
- Pension Plan
- Private Medical Insurance
- Dental Cover
- Income Protection
- Life Assurance
- Employee Referral Bonus
Equal Opportunities Employer: Gatehouse Bank plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
-
Head of Customer Support
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly experienced and skilled professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for managing the day-to-day operations of the team, ensuring that customers receive excellent service and that the team is equipped to handle complex customer...
-
Head of Customer Support
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly experienced and skilled professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for managing the day-to-day operations of the team, ensuring that customers receive excellent service and that the team is equipped to handle complex customer...
-
Head of Customer Support
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeThe Curve Group is seeking a seasoned professional to lead its Customer Services and Collections teams. As the Head of Customer Support, you will be responsible for guiding and supporting these teams to deliver exceptional customer service and achieve good outcomes for our customers. Key Responsibilities: * Develop and maintain a working knowledge of...
-
Head of Customer Support
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.Key ResponsibilitiesDevelop and implement a...
-
Head of Customer Support
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.Key ResponsibilitiesDevelop and implement a...
-
Head of Customer Support Team Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...
-
Head of Customer Support Team Lead
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...
-
Head of Customer Support Team Lead
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob SummaryWe are seeking a highly skilled and experienced Head of Customer Support to lead our Customer Support team. The successful candidate will be responsible for managing the team, ensuring excellent customer service, and driving business outcomes.About the RoleThe Head of Customer Support will be responsible for:Developing and maintaining a...
-
Head of Customer Support Operations
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for leading our Customer Support and Collections & Recoveries functions, ensuring that we deliver exceptional customer service and achieve outstanding outcomes for our...
-
Head of Customer Experience
1 month ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob Title: Head of Customer ServiceJoin our team as a Head of Customer Service and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for managing the Customer Services and Collections teams, ensuring that our customers receive excellent service and good outcomes.About...
-
Head of Customer Experience
1 month ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob Title: Head of Customer ServiceJoin our team as a Head of Customer Service and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for managing the Customer Services and Collections teams, ensuring that our customers receive excellent service and good outcomes.About...
-
Head of Customer Support Team Lead
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob DescriptionAs the Head of Customer Support, you will be responsible for leading a team of customer support professionals to deliver exceptional customer experiences.Key Responsibilities:Develop and maintain a customer-centric culture within the team.Monitor and manage daily work activity to ensure SLAs are met.Represent the customer support team in...
-
Head of Customer Experience
1 month ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob Title: Head of Customer ServiceAt The Curve Group, we are seeking an experienced and skilled professional to lead our Customer Service team. As the Head of Customer Service, you will be responsible for managing the Customer Services and Collections teams, ensuring that we provide excellent customer service and good outcomes for our customers.Key...
-
Head of Customer Experience
1 month ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob Title: Head of Customer ServiceAt The Curve Group, we are seeking an experienced and skilled professional to lead our Customer Service team. As the Head of Customer Service, you will be responsible for managing the Customer Services and Collections teams, ensuring that we provide excellent customer service and good outcomes for our customers.Key...
-
Head of Customer Support
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob DescriptionAs a key member of our team, you will be responsible for leading the Customer Services and Collections teams to deliver exceptional customer experiences and outcomes. You will have a strong focus on customer centricity, ensuring that all customers' needs are met and that the team is focused on providing and maintaining an outstanding...
-
Head of Customer Support
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full timeJob DescriptionAs a key member of our team, you will be responsible for leading the Customer Services and Collections teams to deliver exceptional customer experiences and outcomes. You will have a strong focus on customer centricity, ensuring that all customers' needs are met and that the team is focused on providing and maintaining an outstanding...
-
Customer Support Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob Title: Head of Customer SupportGatehouse Bank plc is seeking a highly experienced and skilled Head of Customer Support to lead our Customer Support team. The successful candidate will be responsible for managing the team and ensuring that our customers receive excellent service.Key Responsibilities:Develop and maintain a working knowledge of policies,...
-
Customer Support Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeJob SummaryGatehouse Bank plc is seeking a seasoned professional to lead its Customer Support team. As the Head of Customer Support, you will be responsible for managing the team's day-to-day activities, ensuring excellent customer service, and driving business outcomes.Key ResponsibilitiesDevelop and maintain a customer-centric culture within the...
-
Head Chef
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full time{"title": "Head Chef", "description": "Lead Our Kitchen TeamAs a Head Chef at Northampton Business Directory, you will be responsible for managing a team of chefs to deliver high-quality meals to our residents. Your primary focus will be on providing excellent customer service, ensuring that our residents receive nutritious and delicious meals that meet...
-
Head Chef
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full time{"title": "Head Chef", "description": "Lead Our Kitchen TeamAs a Head Chef at Northampton Business Directory, you will be responsible for managing a team of chefs to deliver high-quality meals to our residents. Your primary focus will be on providing excellent customer service, ensuring that our residents receive nutritious and delicious meals that meet...