Head of Customer Experience

1 month ago

Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time
Job Title: Head of Customer Service

Join our team as a Head of Customer Service and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for managing the Customer Services and Collections teams, ensuring that our customers receive excellent service and good outcomes.

About the Role

We are looking for a highly motivated and experienced professional to lead our Customer Services and Collections teams. As a Head of Customer Service, you will be responsible for:

  • Developing and maintaining a working knowledge of policies, procedures, and systems across Customer Services and Collections & Recoveries.
  • Developing and maintaining a continuous improvement culture within the department, which supports improvements to how we deliver customer outcomes.
  • Providing cover for absent direct reports to ensure that service levels remain unaffected during lower resource periods.
  • Being the point of escalation for any issues arising within Customer Services and Collections & Recoveries.
  • Monitoring and managing daily work activity across Customer Services and Collections & Recoveries, ensuring SLAs are met.
  • Representing Customer Services and Collections & Recoveries during internal meetings, forums, and committees.
About Us

We are a fast-growing bank that offers personal and corporate savings products and finance for UK residential and commercial property. We are committed to providing excellent customer service and good outcomes for our customers.

What We Offer

We offer a competitive salary and benefits package, including:

  • 25 days holiday entitlement increasing with service.
  • Pension Plan.
  • Private Medical Insurance.
  • Dental Cover.
  • Life Assurance.
  • Employee Referral Bonus.
Requirements

To be successful in this role, you will need:

  • Retail Banking experience (ideally mortgages).
  • First Line of Defence managerial experience in Customer Service/Complaints/Collections/Financial Crime.
  • Ability to think creatively when resolving problems and/or identify alternatives where established procedures may not exist, ensuring an improved customer experience.
  • Prepared to take ownership and be a Subject Matter Expert in Account Servicing, Collection, and Recoveries.
  • Excellent customer service skills.
  • Knowledge and understanding of risk control arrangements.
  • Knowledge of regulatory environment and key regulatory regimes.

  • Head of Customer Experience

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Job Title: Head of Customer ServiceAt The Curve Group, we are seeking an experienced and skilled professional to lead our Customer Service team. As the Head of Customer Service, you will be responsible for managing the Customer Services and Collections teams, ensuring that we provide excellent customer service and good outcomes for our customers.Key...

  • Head of Customer Experience

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Job Title: Head of Customer ServiceAt The Curve Group, we are seeking an experienced and skilled professional to lead our Customer Service team. As the Head of Customer Service, you will be responsible for managing the Customer Services and Collections teams, ensuring that we provide excellent customer service and good outcomes for our customers.Key...

  • Head of Customer Support

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Head of Customer SupportAbout the Role:We are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for the management of Customer Support and Collections & Recoveries.Key Responsibilities:Develop and maintain a customer-centric...

  • Head of Customer Support

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Head of Customer SupportGatehouse Bank plc is seeking a highly experienced and skilled professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for managing the day-to-day operations of the team, ensuring that customers receive excellent service and that the team is equipped to handle complex customer...

  • Head of Customer Support

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Head of Customer SupportGatehouse Bank plc is seeking a highly experienced and skilled professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for managing the day-to-day operations of the team, ensuring that customers receive excellent service and that the team is equipped to handle complex customer...

  • Head of Customer Support

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    The Curve Group is seeking a seasoned professional to lead its Customer Services and Collections teams. As the Head of Customer Support, you will be responsible for guiding and supporting these teams to deliver exceptional customer service and achieve good outcomes for our customers. Key Responsibilities: * Develop and maintain a working knowledge of...

  • Head of Customer Support

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.Key ResponsibilitiesDevelop and implement a...

  • Head of Customer Support

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Support to join our team at Gatehouse Bank plc. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.Key ResponsibilitiesDevelop and implement a...

  • Head of Customer Support Team Lead

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...

  • Head of Customer Support Team Lead

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Head of Customer SupportGatehouse Bank plc is seeking a highly skilled and experienced Head of Customer Support to join our team. As a key member of our leadership team, you will be responsible for leading our Customer Support function and ensuring that we deliver exceptional customer service to our clients.About the RoleThe Head of Customer...

  • Head of Customer Support Team Lead

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job SummaryWe are seeking a highly skilled and experienced Head of Customer Support to lead our Customer Support team. The successful candidate will be responsible for managing the team, ensuring excellent customer service, and driving business outcomes.About the RoleThe Head of Customer Support will be responsible for:Developing and maintaining a...

  • Marketing and Customer Experience Graduate Programme

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Tussell Limited Full time

    About the ProgrammeWe're seeking ambitious graduates to join our Marketing and Customer Experience Graduate Programme, where you'll have the opportunity to drive change and shape the future of Volkswagen Group UK.Our two-year structured scheme provides comprehensive training and support to help you develop your skills, take responsibility, and explore your...

  • Customer Experience Lead

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    Customer Experience People LeadXero's Customer Experience Team is dedicated to providing exceptional support to our users. As a Customer Experience People Lead, you will be responsible for leading a team of Customer Experience Specialists and Seniors who are passionate about delivering outstanding customer experiences.Key ResponsibilitiesLead a team of...

  • Customer Experience Lead

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    Customer Experience People LeadXero's Customer Experience Team is dedicated to providing exceptional support to our users. As a Customer Experience People Lead, you will be responsible for leading a team of Customer Experience Specialists and Seniors who are passionate about delivering outstanding customer experiences.Key ResponsibilitiesLead a team of...

  • Customer Experience Lead

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    Customer Experience People LeadXero's Customer Experience Team is dedicated to providing exceptional support to our users. As a Customer Experience People Lead, you will be responsible for leading a team of Customer Experience Specialists and Seniors who are passionate about delivering outstanding customer experiences.Key ResponsibilitiesLead a team of...

  • Customer Experience Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of our platform.Key ResponsibilitiesProvide timely and accurate support to...

  • Customer Experience Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of our platform.Key ResponsibilitiesProvide timely and accurate support to...

  • Customer Experience Specialist

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers via...

  • Customer Experience Specialist

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    About the RoleXero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.Key ResponsibilitiesProvide timely and accurate support to customers via...

  • Customer Experience Ambassador

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom L'Oréal Full time

    Customer Experience Ambassador At L'Oréal, we're looking for a passionate and charismatic individual to join our team as a Customer Experience Ambassador. As a Brand Ambassador across our prestigious portfolio of brands, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients. Key...