Merchant Branch Leader

4 weeks ago


Birmingham, Birmingham, United Kingdom HSS Hire Full time

At HSS Hire, we're innovating the future of tool hire. We're redefining the standards with cutting-edge technology and a customer-first approach.

As a Merchant Branch Manager, you'll play a key role in building strong relationships with customers by offering premier hire solutions and top-tier products across the construction industry.

To succeed in this role, you'll need:

  • Experience in construction products and equipment, with a strong background in management or supervision.
  • Commercial acumen and awareness of the current market.
  • Proven ability to consistently meet and exceed performance targets, prioritise tasks, and meet deadlines.
  • Commitment to continuous learning and expanding product expertise.
  • Dedication to delivering exceptional customer service.
  • Adaptability, self-motivation, and resourcefulness.
  • Excellent organisational abilities, with a talent for balancing workloads and meeting service demands.

The Merchant Branch Manager role involves:

  • Independently managing the HSS dedicated area within our partner builder's merchant, providing expert assistance to customers while seeking opportunities to upsell and cross-sell products and services.
  • Cultivating and maintaining strong relationships with customers to secure repeat business and long-term loyalty.
  • Promoting the branch to increase trade sales growth.
  • Meeting and exceeding sales targets with a customer-focused approach.

Our working pattern is Monday to Friday, 7am-5pm, and every Saturday, 8am-5pm, with an accumulative extra day off during the week for every 2 Saturday shifts worked.

We're proud to celebrate diversity and inclusivity. We encourage candidates from all backgrounds to apply, regardless of their experience.



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