Operations Director
4 weeks ago
About the Role
As a key member of our team, you will be responsible for managing a designated district to ensure high-quality service delivery, safety, and security of estates. You will tailor housing services to meet residents' needs, ensuring compliance with lease terms and legislation. You will lead, develop, and motivate a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.
Key Accountabilities:
- Manage, develop, and support a district to deliver excellent resident service and engagement, fostering a culture of co-creation and community.
- Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
- Manage the performance and development of direct reports using performance management and behaviour frameworks.
- Develop and maintain relationships with key internal and external stakeholders.
- Ensure all health and safety procedures are followed and a culture of health and safety awareness is embedded within the district.
- Be accountable for the district budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
- Ensure compliance with lease terms, legislation, and best practices across the district.
Knowledge and Skills:
- Knowledge and experience in managing home ownership and mixed tenure properties.
- Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
- Ability to drive performance through management, support, and monitoring of KPIs.
- Experience managing a district budget (approx. £10 million), including service charge budgets and sinking funds.
- Understanding safeguarding requirements for older persons and vulnerable adults.
- Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
- Ability to build and maintain relationships with key external stakeholders and communicate effectively.
- Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
- Experience in managing home ownership at a senior level.
- CIH level 4 qualification is desirable, or willing to work towards
At Anchor, we're committed to delivering exceptional service and creating a positive impact on the lives of our residents. We're looking for a dedicated and experienced professional to join our team and help us achieve our goals.
A Rewarding Environment
We offer a range of benefits and opportunities to support your career development and well-being. These include:
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we'll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
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