Operations Director

4 weeks ago


Bradford, Bradford, United Kingdom Anchor Hanover Full time

About the Role

As a key member of our team, you will be responsible for managing a designated district to ensure high-quality service delivery, safety, and security of estates. You will tailor housing services to meet residents' needs, ensuring compliance with lease terms and legislation. You will lead, develop, and motivate a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.

Key Accountabilities:

  • Manage, develop, and support a district to deliver excellent resident service and engagement, fostering a culture of co-creation and community.
  • Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
  • Manage the performance and development of direct reports using performance management and behaviour frameworks.
  • Develop and maintain relationships with key internal and external stakeholders.
  • Ensure all health and safety procedures are followed and a culture of health and safety awareness is embedded within the district.
  • Be accountable for the district budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
  • Ensure compliance with lease terms, legislation, and best practices across the district.

Knowledge and Skills:

  • Knowledge and experience in managing home ownership and mixed tenure properties.
  • Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
  • Ability to drive performance through management, support, and monitoring of KPIs.
  • Experience managing a district budget (approx. £10 million), including service charge budgets and sinking funds.
  • Understanding safeguarding requirements for older persons and vulnerable adults.
  • Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
  • Ability to build and maintain relationships with key external stakeholders and communicate effectively.
  • Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
  • Experience in managing home ownership at a senior level.
  • CIH level 4 qualification is desirable, or willing to work towards

At Anchor, we're committed to delivering exceptional service and creating a positive impact on the lives of our residents. We're looking for a dedicated and experienced professional to join our team and help us achieve our goals.

A Rewarding Environment

We offer a range of benefits and opportunities to support your career development and well-being. These include:

  • Gym, fitness and wellbeing discounts
  • Mental health support
  • Flexible working options
  • Access to online GP appointments

Finance

  • Pension plan – contribute between 4% and 8% and we'll match it or better
  • Quick and easy pension transfer service
  • Savings and financial advice, loans, free life assurance
  • Discounts on shopping, holidays, phones, technology and more

Career

  • Ongoing personal and professional development programme
  • Leadership Pathways online learning resources
  • Career progression and promotion opportunities

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