Customer Service Representative

3 days ago


Kidlington, United Kingdom Staffbase Recruitment Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Staffbase Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service support to our clients in the manufacturing sector.

Key Responsibilities:

  • Process incoming sales and customer service enquiries, including sales order processing and updating company systems as required.
  • Liaise with internal departments to ensure seamless communication and keep customers informed about sales order progress.
  • Develop and maintain excellent customer relationships, ensuring high levels of customer satisfaction.
  • Utilize Microsoft Excel, Outlook, and MRP/ERP systems to manage sales orders and customer interactions.

Requirements:

  • Previous customer service experience in the manufacturing B2B sector.
  • Excellent IT skills, including proficiency in Microsoft Excel, Outlook, and MRP/ERP systems.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

What We Offer:

  • A competitive basic salary of £26,000 - £28,000.
  • 30 days annual leave.
  • Pension scheme.
  • Free on-site parking.


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