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Customer Service Representative

2 months ago


Kidlington, United Kingdom The Purely Recruitment Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.
  • Order Management: Monitor and expedite customer orders to ensure timely delivery, and proactively communicate with customers regarding any delays or issues.
  • Communication: Liaise with customers to identify production requirements, and communicate these requirements to the Supply Chain Team to ensure accurate delivery dates.
  • Reporting: Prepare management reports to track customer interactions and order status.
  • Team Collaboration: Work closely with internal stakeholders to facilitate customer responses and ensure seamless communication across the business.
Requirements
  • Customer Service Skills: Possess a passion for delivering exceptional customer service, with the ability to listen, empathize, and build rapport with customers.
  • Communication Skills: Demonstrate strong verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Technical Skills: Possess excellent computer literacy skills and the confidence to learn new systems.
  • Teamwork: Enjoy working in a team environment and be able to collaborate with colleagues to achieve common goals.
About Us

The Purely Recruitment Company is a leading recruitment agency that specializes in placing talented individuals in exciting roles. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a highly motivated and customer-focused individual to join our team.