Medical Secretary

4 days ago

Wallington, Greater London, United Kingdom Shotfield Medical Practice Full time

About the Role

We are seeking a highly organized and efficient Medical Secretary to join our General Admin Team at Shotfield Medical Practice. As a Medical Secretary, you will provide administrative support to our GPs, locums, and nursing team, ensuring the smooth operation of our practice.

Key Responsibilities

  • Receiving and dealing with incoming calls, taking messages, and answering queries where appropriate
  • Assessing patient requirements, deciding on appropriate action, and providing information as needed
  • Recording messages, clinical, and non-clinical information, and results for the doctor, ensuring accuracy and timely action
  • Dealing with requests for home visits, taking relevant information, assessing urgency, and ensuring appropriate priority
  • Offering a chaperone service to clinicians as required
  • Communicating with hospital departments, consultants, junior doctors, and secretarial staff to resolve patient queries
  • Dealing with information requests from insurance companies, government agencies, solicitors, employers, and others
  • Photocopying medical records, issuing invoices, and receiving payments for completed reports
  • Dealing with patient requests for transport to hospital appointments, assessing transport needs, and arranging transport
  • Generating repeat prescriptions, adding, amending, and deleting repeat medications as authorized by the GP
  • Ensuring required clinical checks and tests are up to date, advising patients, and making arrangements for these to be done
  • Liaising with other clinical service providers, including district nurses, health visitors, community nurses, and social services
  • Opening, receipting, and dealing with daily incoming mail, actioning in-line with practice procedures
  • Extracting and inputting relevant clinical information from incoming correspondence, entering data to the computer database
  • Dealing with incoming medical records, acknowledging computerized receipt, and passing records for summarizing
  • Processing amendments and deductions via GP links, preparing summaries, and copy items for those being removed
  • Addressing FP69 notifications, contacting patients to clarify contact details, and actioning ID items as requested
  • Receiving electronic OOH notifications and processing information as required
  • Attending practice and staff meetings, away days, and training events
  • Participating in the induction of new staff and providing support to other staff members

Person Specification

Personal Qualities

  • Flexibility to meet the needs of the practice
  • Emotional ability to cope with job content and work environment
  • Commitment to equal opportunities and its application in general practice

Qualifications

  • Good standard of general education

Desirable

  • Qualification in administration or IT skills (NVQ 3, RSA3, AMSPAR) or equivalent experience
  • Certificate in basic life support

Experience

  • Two years in an administrative post in a service environment

Knowledge

  • Knowledge and understanding of patient confidentiality
  • Understanding of data protection act

Desirable

  • Working knowledge of Quality and Outcomes Framework (QOF) and other quality initiatives

Skills and Abilities

  • Ability to use Microsoft Windows applications
  • Ability to manage own time
  • Sound communication skills, able to communicate effectively with patients and staff
  • Ability to use communication skills flexibly to match situations
  • Ability to work under pressure, prioritize workload, and deliver outcomes within timescales
  • Able to use informed judgment regarding health and social care needs
  • Ability to deal with confidential and sensitive information
  • Ability to work as part of a multi-disciplinary team

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