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Medical Secretary

2 months ago


Wallington, Greater London, United Kingdom Shotfield Medical Practice Full time
Job Summary

Shotfield Medical Practice is a dynamic and busy practice serving a population of approximately 13,000 patients across Wallington and surrounding areas. We are seeking a highly organized and communicative Medical Secretary to join our General Admin Team.

Main Responsibilities
  • Provide administrative support to GPs, locums, and nursing team as required.
  • Manage incoming calls, take messages, and answer queries where appropriate.
  • Assess patient requirements, decide on appropriate action, and provide information as needed.
  • Record messages, clinical, and non-clinical information, and results for the doctor, ensuring accuracy and timely action.
  • Deal with requests for home visits, assess urgency, and allocate priority accordingly.
  • Offer a chaperone service to clinicians as required.
  • Communicate with hospital departments, consultants, and other healthcare professionals to resolve patient queries.
  • Manage information requests from insurance companies, government agencies, and other external parties.
  • Perform photocopying, issuing invoices, and receiving payments for completed reports.
  • Arrange patient transport to hospital appointments, assess needs, and make necessary arrangements.
  • Generate repeat prescriptions, add, amend, and delete medications as authorized by the GP.
  • Ensure clinical checks and tests are up-to-date, advise patients, and make arrangements for necessary actions.
  • Liaise with other clinical service providers, including district nurses, health visitors, and community mental health teams.
  • Manage daily incoming mail, action according to practice procedures, and direct post as necessary.
  • Extract and input relevant clinical information from correspondence, ensuring correct coding for financial targets.
  • Deal with incoming medical records, acknowledge receipt, and pass for summarizing within agreed timescales.
  • Process amendments and deductions via GP links, prepare summaries, and send to the PCSE.
  • Address FP69 notifications, contact patients, and action ID items as required.
  • Receive electronic OOH notifications, process information, and input relevant items to patient records.
  • Attend practice and staff meetings, away days, and training events.
  • Participate in new staff inductions and provide support to other staff members.
Person Specification

Personal Qualities

  • Flexibility to meet practice needs.
  • Emotional ability to cope with job content and work environment.
  • Commitment to equal opportunities and its application in general practice.

Qualifications

  • Good standard of general education.

Desirable

  • Qualification in administration or IT skills (NVQ 3, RSA3, AMSPAR) or equivalent experience.
  • Certificate in basic life support.

Experience

  • Two years in an administrative post in a service environment.

Knowledge

  • Knowledge and understanding of patient confidentiality.
  • Understanding of data protection act.

Desirable

  • Working knowledge of Quality and Outcomes Framework (QOF) and other quality initiatives.

Skills and Abilities

  • Ability to use Microsoft Windows applications.
  • Ability to manage own time.
  • Sound communication skills, able to communicate effectively with patients and staff.
  • Ability to use communication skills flexibly to match situations.
  • Ability to work under pressure, prioritize workload, and deliver outcomes within agreed timescales.
  • Able to use informed judgment regarding health and social care needs.
  • Ability to deal with highly confidential and sensitive information.
  • Ability to work as part of a multi-disciplinary team.