Medical Secretary

Shotfield Medical Practice is a dynamic and busy practice serving a population of approximately 13,000 patients across Wallington and surrounding areas. We are seeking a highly organized and communicative Medical Secretary to join our General Admin Team.

• Provide administrative support to GPs, locums, and nursing team as required.
• Manage incoming calls, take messages, and answer queries where appropriate.
• Assess patient requirements, decide on appropriate action, and provide information as needed.
• Record messages, clinical, and non-clinical information, and results for the doctor, ensuring accuracy and timely action.
• Deal with requests for home visits, assess urgency, and allocate priority accordingly.
• Offer a chaperone service to clinicians as required.
• Communicate with hospital departments, consultants, junior doctors, and secretarial staff to resolve patient queries.
• Deal with information requests from insurance companies, government agencies, solicitors, employers, and others.
• Photocopy medical records, issue invoices, and receive payments for completed reports.
• Arrange patient transport to hospital appointments, assess needs, and arrange transport accordingly.
• Generate repeat prescriptions, add, amend, and delete repeat medications as authorized by the GP.
• Ensure clinical checks and tests are up-to-date, advise patients, and make arrangements for these to be done.
• Liaise with other clinical service providers, including district nurses, health visitors, and community mental health teams.
• Open, receipt, and deal with daily incoming mail, actioning in-line with practice procedures.
• Extract and input relevant clinical information from incoming correspondence, entering data to the computer database.
• Deal with incoming medical records, acknowledge receipt, pass records for summarizing, and collate new records.
• Process amendments and deductions via GP links, prepare summaries, and copy items for removal.
• Address FP69 notifications, contact patients, and action ID items as requested.
• Receive electronic OOH notifications, process information, and input relevant items to patient records.
• Attend practice and staff meetings, away days, and training events.
• Participate in the induction of new staff and provide support to other staff members.

• Flexibility to meet the needs of the practice.
• Emotional ability to cope with job content and work environment.
• Commitment to equal opportunities and its application in general practice.
• Good standard of general education.
• Qualification in administration or IT skills (NVQ 3, RSA3, AMSPAR) or equivalent experience.
• Certificate in basic life support.
• Two years in an administrative post in a service environment.
• Experience of working in general practice or NHS setting.
• Knowledge and understanding of patient confidentiality.
• Understanding of data protection act.
• Working knowledge of Quality and Outcomes Framework (QOF) and other quality initiatives.
• Ability to use Microsoft Windows applications.
• Ability to manage own time.
• Sound communication skills, able to communicate effectively with patients and staff.
• Ability to work under pressure, prioritize workload, and deliver outcomes within agreed timescales.
• Able to use informed judgment regarding health and social care needs.
• Ability to deal with highly confidential and sensitive information.
• Ability to work as part of a multi-disciplinary team.