Enterprise Email Support Specialist

4 weeks ago


Belfast, United Kingdom Proofpoint Full time
About Us

At Proofpoint, we are dedicated to protecting people from the greatest security risks: vulnerabilities in people. We offer an integrated suite of cloud-based solutions that help organizations safeguard their data and stop targeted threats.

The Role

We are seeking an Associate Product Support Engineer for our Enterprise Email Archiving Software. The ideal candidate will have a strong understanding of email administration and security, as well as experience with Active Directory (AD), IP networking, and cloud services.

Your Day-to-Day Responsibilities
  • Provide enterprise-level technical support to customers, re-sellers, and Proofpoint Partners via phone and ticketing system
  • Manage cases in the ticketing system to ensure timely resolution within SLA guidelines
  • Advise customers on product usage and address specific systems/configuration issues
  • Manage product escalations and serve as liaison between customers and various levels of tiered support
  • Collaborate with infrastructure, operations, and engineering teams to resolve complex issues
What You'll Bring to the Team
  • Strong ability to independently troubleshoot software applications and distributed system environments
  • Effective communication skills to engage with customers, coworkers, management, and executives
  • Product support or technical support experience
  • Hands-on experience troubleshooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)
  • Experience hosting remote sessions using tools like Zoom or WebEx
About Our Culture

We believe in hiring talented individuals who share our passion for customer service, cybersecurity, and continuous learning. As a member of our team, you'll enjoy a dynamic work environment, opportunities for growth and development, and a competitive salary: $80,000 - $110,000 per year.



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