IT Service Delivery Manager

1 week ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time
Job Overview

The estimated salary for this role is $85,000 - $110,000 per annum.

This IT Service Delivery Manager position at SPG Resourcing is responsible for leading the end-to-end service delivery, ensuring that incident and problem resolution, knowledge management, maintenance, and change management adhere to agreed processes and response times both internally within the company and their customers.

  • Main Responsibilities:
  • Act as a single point of contact for client's customer engagements
  • Manage day-to-day operational issues and relationships with customers
  • Create and maintain monthly service reports accurately and on time
  • Attend monthly service reviews where quality of service, trends, and continuous service improvement will be discussed
  • Identify and plan service improvements
  • Ensure the Service Desk is appropriately resourced at all times

Key Skills:

  • Exception identification and remediation in service delivery
  • Monitoring, investigating, and resolving network, application, and infrastructure issues
  • Change management coordination
  • Regular reporting on service performance and engagement with internal and external stakeholders


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