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Embedded Software Support Specialist

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Cirencester, Gloucestershire, United Kingdom Experis - ManpowerGroup Full time

Job Summary:

We are seeking a skilled and motivated Embedded Support Engineer to join our dynamic engineering team at Experis - ManpowerGroup to provide second- and third-line technical support to our customers using our industry-leading edge remote telemetry sensors and loggers.

Key Responsibilities:

  1. Provide 2nd/3rd line technical support for products, troubleshooting hardware and software issues.
  2. Investigate and resolve technical issues through analysis of product logs, configuration files, and provide clear reporting to engineering teams where necessary.
  3. Develop and maintain in-depth knowledge of the company's embedded products, including hardware, firmware, and software.
  4. Experience of working with industrial embedded devices and sensors.
  5. Help desk ticketing systems.
  6. Experience of industrial protocols.
  7. Experience of using data analytics to understand and solve problems.
  8. Experience with firmware/software development.

Requirements:

  1. Ability to work on own initiative and as part of a team.
  2. Fluency in English is essential - oral and written.

What We Offer:

As a valued member of our team, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of our customers.