Onsite Technical Support Specialist
23 hours ago
Unlock new career opportunities as a Global Technology Operations Manager at HCLTech.
We are a $13+ billion global technology company, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI.
This role offers a unique chance to lead the onsite support team, driving operational efficiency and excellence.
Main Responsibilities:
- Oversee onsite remote support team operations
- Prepare and present weekly SLA/KPI reports to management
- Manage service requests for end-user computing devices and accessories
- Provide incident management and IT helpdesk consulting services
- Support asset audits and inventory management
- Liaise with stakeholders for planned software and hardware upgrades
The estimated annual salary for this role is £50,000-£65,000, based on location and experience.
Requirements:
- Four years of relevant experience
- Excellent communication and interpersonal skills
- Advanced English language proficiency
- Cultural adaptability and teamwork skills
- Effective time management and prioritization skills
- Professional certifications (e.g., CompTIA A+, Network+, ITIL)
Join our global team and enjoy competitive benefits, including:
- Market-competitive salary and bonus structure
- Comprehensive health insurance and retirement plans
- Flexible work arrangements and ongoing training opportunities
- Meaningful contributions to society through our CSR initiatives
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