Onsite Technical Support Specialist

23 hours ago


London, Greater London, United Kingdom HCLTech Full time

Unlock new career opportunities as a Global Technology Operations Manager at HCLTech.

We are a $13+ billion global technology company, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI.

This role offers a unique chance to lead the onsite support team, driving operational efficiency and excellence.

Main Responsibilities:

  • Oversee onsite remote support team operations
  • Prepare and present weekly SLA/KPI reports to management
  • Manage service requests for end-user computing devices and accessories
  • Provide incident management and IT helpdesk consulting services
  • Support asset audits and inventory management
  • Liaise with stakeholders for planned software and hardware upgrades

The estimated annual salary for this role is £50,000-£65,000, based on location and experience.

Requirements:

  • Four years of relevant experience
  • Excellent communication and interpersonal skills
  • Advanced English language proficiency
  • Cultural adaptability and teamwork skills
  • Effective time management and prioritization skills
  • Professional certifications (e.g., CompTIA A+, Network+, ITIL)

Join our global team and enjoy competitive benefits, including:

  • Market-competitive salary and bonus structure
  • Comprehensive health insurance and retirement plans
  • Flexible work arrangements and ongoing training opportunities
  • Meaningful contributions to society through our CSR initiatives


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