Technical Support Manager
2 weeks ago
We are looking for a highly skilled Technical Support Manager - Onsite Response to join our Mi Support UK team. This individual will be responsible for providing exceptional technical support to our contract clients, ensuring that all warranty claims are resolved promptly and efficiently.
The successful candidate will have strong technical knowledge and experience in managing complex technical issues. They will also possess excellent communication and interpersonal skills, enabling them to build strong relationships with internal stakeholders and external clients.
In this role, you will lead the operational response to warranty claims, process warranty contract orders, and ensure delivery of services. Your goal will be to achieve outstanding customer satisfaction feedback and exceed service level agreements to meet planned revenues and profitability targets.
Key Responsibilities
- Lead the operational response to warranty claims
- Process warranty contract orders
- Ensure delivery of services
- Exceed service level agreements
Requirements
- Strong technical knowledge and experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
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