Residential Lodge Operations Director

2 days ago


Borehamwood, Hertfordshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Residential Lodge Manager to join our team at Churchill Estates Management Ltd.

The ideal candidate will have a passion for delivering exceptional customer service, with excellent administration skills and the ability to work independently. With a background in administration and customer service, you will be responsible for managing the day-to-day operations of the lodge, including organising activities, coordinating maintenance, and providing a first-class service to owners.

This is a live-in position that offers a unique opportunity to make a positive difference in the lives of our home owners. You will be reporting to the Area Manager and will be responsible for ensuring the smooth operation of the lodge, as well as providing support to the owners.

Key Responsibilities
  • Manage the day-to-day operations of the lodge, including organisational tasks and maintenance coordination.
  • Provide exceptional customer service to owners, responding to their queries and concerns in a timely and professional manner.
  • Organise activities and events for owners, promoting a sense of community and social interaction.
  • Cooperate with contractors, suppliers, and internal colleagues to ensure seamless delivery of services.
  • Maintain accurate records and reports, utilising Microsoft Office applications.
Requirements

To be successful in this role, you will need:

  • A strong passion for delivering exceptional customer service.
  • Excellent administration skills, with experience of using Microsoft Office applications.
  • Ability to work independently, using your own initiative.
  • A calm and composed demeanour, with good judgement and decision-making skills.
  • A background in administration and customer service, preferably within the retirement living sector.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £17,500 per annum.
  • A rent-free 2-bedroom apartment on-site.
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Thorough induction programme and ongoing training.
  • Professional development and qualifications.
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. With over 200 developments nationally, we provide property services and customer care to over 10,000 retired people. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty drive everything we do, and we're committed to making a positive difference in the lives of our home owners.



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