Collections Team Manager

2 days ago


London, Greater London, United Kingdom CCR Recruitment Group Full time

Collections Team Leader / Manager Role

Salary: Up to £34,000 p.a. base salary depending on experience (plus bonus and benefit package)

Job Type: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM

CCR Recruitment Group is seeking a highly skilled Collections Team Leader / Manager to join our client's growing team. As a Collections Team Leader / Manager, you will be responsible for leading a team of collections agents, developing strategies to enhance collections, and ensuring regulatory compliance.

Your Key Responsibilities:

  • Lead and manage a team of collections agents, providing guidance, coaching, and performance management.
  • Develop and implement strategies to optimize collections and reduce delinquency rates.
  • Monitor team performance and provide regular feedback and coaching.
  • Collaborate with support teams to address customer issues and escalations.
  • Handle office-based escalations requiring management intervention.
  • Ensure compliance with regulatory guidelines, including FCA, TCF, AML, GDPR & PCI.

About the Role:

This is an exciting opportunity to join a rapidly expanding company in the financial services sector. As a Collections Team Leader / Manager, you will play a pivotal role in driving the company's financial success and contributing to the growth of the collections team.

What We Offer:

Our client offers a competitive salary, bonus, and benefit package, as well as opportunities for professional development and growth. If you are a motivated and experienced Collections Team Leader / Manager looking for a new challenge, please apply today.



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