Residential Community Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a House Manager at McCarthy Stone. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of our residential community.
Key Responsibilities
- Welcoming new homeowners and providing a warm and welcoming environment
- Providing professional front-of-house service and dealing with visitors in a friendly and courteous manner
- Being the first point of contact for homeowners and providing support and advice as needed
- Working collaboratively with partners and suppliers to ensure the smooth running of the estate
- Managing the development, including gardens and grounds, to provide a safe and secure environment for homeowners
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full
- Ensuring that all health and safety requirements are met
Requirements
- Excellent communication skills and a real 'can-do' attitude
- Extensive experience in a professional customer service-oriented position
- A professional approach with high-quality standards
- Ability to thrive in a busy and varied role, where every day will be different
- Resilience and effective problem-solving skills
- Awareness of basic health and safety requirements
- Good level of computer literacy, including Microsoft Word and Outlook
- Previous or current work-based first aid qualifications an advantage
About McCarthy Stone
McCarthy Stone is a leading provider of retirement living communities in the UK. We are committed to providing exceptional customer service and creating a warm and welcoming environment for our homeowners. As a member of our team, you will have the opportunity to make a real difference in the lives of our homeowners and contribute to the success of our business.
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