Residential Community Coordinator

3 weeks ago


Skipton, North Yorkshire, United Kingdom McCarthy Stone Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a House Manager at McCarthy Stone. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of our residential community.

Key Responsibilities

  • Welcoming new homeowners and providing a warm and welcoming environment
  • Providing professional front-of-house service and dealing with visitors in a friendly and courteous manner
  • Being the first point of contact for homeowners and providing support and advice as needed
  • Working collaboratively with partners and suppliers to ensure the smooth running of the estate
  • Managing the development, including gardens and grounds, to provide a safe and secure environment for homeowners
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full
  • Ensuring that all health and safety requirements are met

Requirements

  • Excellent communication skills and a real 'can-do' attitude
  • Extensive experience in a professional customer service-oriented position
  • A professional approach with high-quality standards
  • Ability to thrive in a busy and varied role, where every day will be different
  • Resilience and effective problem-solving skills
  • Awareness of basic health and safety requirements
  • Good level of computer literacy, including Microsoft Word and Outlook
  • Previous or current work-based first aid qualifications an advantage

About McCarthy Stone

McCarthy Stone is a leading provider of retirement living communities in the UK. We are committed to providing exceptional customer service and creating a warm and welcoming environment for our homeowners. As a member of our team, you will have the opportunity to make a real difference in the lives of our homeowners and contribute to the success of our business.



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