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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Job Opportunity

About the Role:

We are seeking a skilled Technical Support Representative to join our growing customer-facing team. As a key member of our support team, you will work closely with our client management team to ensure prompt resolution of client queries, issues, and difficulties.


As a Technical Support Representative, you will be responsible for managing inbound client user queries through our helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution. You will work with varied issues across our diverse software solution, requiring a switched-on problem-solving approach.


This role presents great access to our Customer Success team, offering opportunities for professional growth and development in a customer-centric environment.


Requirements:

  • Prior experience in a B2B client support role within a software solution
  • Strong interpersonal skills – you will work closely with internal stakeholders and clients
  • Strong attention to detail and ability to manage multiple projects simultaneously
  • No ego, self-awareness, and a willingness to learn
  • Degree educated


The Package:

  • A base salary up to £30k
  • Flexible hybrid working (1x a week – London)
  • Private medical and dental insurance
  • Lifestyle discounts subscription
  • Life assurance
  • Annual wellbeing allowance
  • Volunteering days

And more


ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses. If you are looking to grow your career in this space, get in touch